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Partners in Success

Career Opportunities at WaterFurnace.

Join us, and grow…

… in an entrepreneurial culture producing a clean energy product. Combine your contributions with those of an experienced team of professionals.

Nature fuels our product; passion fuels our success.

Headquartered in Fort Wayne, Indiana, WaterFurnace has been raising the standard on innovation and efficiency since its inception in 1983. WaterFurnace units have been installed across all 50 states and in countries around the world. Although we earned a reputation as a leader in geothermal heat pumps, we've worked in recent years to innovate new technologies, integrate key trends and grow our core business to represent a portfolio of clean and sustainable solutions.

Our success in the residential market is being coupled with significant strides forward in the commercial and international realms with a robust line of products, top-notch training, and growing global recognition.

Commercial Customer Service Representative

Commercial Customer Service Representative

Location: Fort Wayne, IN

We're proud that our Employees and Customers have made WaterFurnace the smartest choice for a residential, commercial, or industrial WaterFurnace system: the system that's "Smarter from the Ground Up."

Join us, and grow!

Looking for the chance to grow with an organization and contribute to its growth while selling products that create a positive environmental impact? At WaterFurnace, we manufacture, market, and sell geothermal and water-source heat pumps that can be found globally in a variety of residential and commercial applications. Our products are constantly recognized by the industry for their quality, high-efficiency, and technology.

At WaterFurnace, our employees make a difference and you'll have this opportunity while being a part of top-tier customer service team. You receive training that not only equips you for success in this role, but also includes career advancement opportunities and tuition reimbursement.

Description

We're seeking a Customer Service professional to process orders from WFI's network of Commercial Reps, as well as offer solutions for our Reps' applications and challenges. This position partners closely with Regional Managers.

Responsibilities

Our Assemblers combine their skills and efforts in a team environment.

Your accountabilities will include the following:

  • Enters and processes orders taken from our Commercial Reps via our on-line order fulfillment website
  • Checks inventory and pricing
  • Works closely with assembly and shipping to fill orders with expedited lead-time
  • Works closely with Application Engineering, Tech Service and Regional Managers to answer Reps' questions.
  • Provide customer-driven information to the organization via SalesForce.
  • Adhere to pricing policies and order entry procedures.

Qualifications:


Education:
  • High School degree or GED required.
Experience:
  • Three (3) year of related experience is preferred.
  • Experience as a Customer Service Representative with customer-to-business or business-to-business within a technical product environment is must.
  • International import/export knowledge is desired.
Skills and Competencies:
  • Foster teamwork within WaterFurnace and with Commercial Reps. Consistently provide a professional and upbeat telephone experience
  • Demonstrate a strong working knowledge of Microsoft Office and Adobe Acrobat
  • Have the ability to work independently or as part of a team when solving problems
  • Strong written and verbal skills
  • Reliably pay attention to detail
  • Show courtesy and, at the same time, a sense of urgency
  • Always convey an eagerness to learn and to take on additional responsibility
  • Preferably, possess previous experience with Epicor or other ERP order fulfillment software, quote configuration software, and Salesforce or similar CRM software.

Please attach a résumé and completed Applicant Voluntary Self-Identification Form. careers@waterfurnace.com

Mechanical Engineer

Mechanical Engineer

Location: Fort Wayne, IN

Description

Reporting to the Director of Engineering, the Mechanical Engineer contributes full time design support to the team efforts for both project and development engineering of our new and existing products, including developing and analyzing lab tests, facilitating vendor interface, arranging field trials, and providing creative solutions to support the engineering product team goals.

Drawing on a solid working knowledge of refrigeration systems and HVAC installation and service as well as typical plumbing and electrical practices, your accountabilities will include:

  • Developing potential HVAC designs using lab and/or computer modeling data, with responsibility for any specific projects assigned.
  • Supporting engineering lab testing and test unit development.
  • Acquiring and analyzing field data, as needed.
  • Designing and developing test apparatus and procedures, as needed.
  • Complying with all WaterFurnace International and OSHA policies, procedures, specifications, and standards.

Qualifications:

Required:
  • BS degree in Mechanical Engineering or related field.
  • Three or more years of design experience in the development and manufacture of Air Source heat pumps.
  • Working knowledge of refrigeration systems and HVAC installation and service as well as typical plumbing and electrical practices.
  • Electrical wiring and schematic reading, and general troubleshooting.
  • Software skills: mid-level Visio, Microsoft Excel, and Word.
  • Refrigeration theory and broad geothermal product knowledge.
  • General HVAC installation and service skills.
  • General knowledge of plumbing and electrical practices.
  • Project management skills.
Preferred:
  • Broad geothermal product knowledge
  • Working knowledge of Microsoft Visual Basic is a plus

Please attach a résumé and completed Applicant Voluntary Self-Identification Form. careers@waterfurnace.com
Production Assembler - HVAC

Production Assembler - HVAC

Location: Fort Wayne, IN

WaterFurnace International, Inc., the most respected name in geothermal heat pumps, seeks career-minded talent to assemble state-of-the-art Residential and Commercial units at our manufacturing facility in Fort Wayne, IN.

Our geothermal units feature unique functionalities that include home energy management, advanced zoning systems, and variable capacity technology. These features work together to optimize equipment performance.

At WaterFurnace, you will have access to great benefits including:

  • Employee bonus program
  • Attendance bonus
  • Paid Time Off & holidays
  • 401K Plan with employer match up to 4%
  • Group Health Insurance Plan with no deductibles
  • Company events for yourself and your family
  • Dedicated Mentor for 1st 60 days of employment

Description

Our Assemblers combine their skills and efforts in a team environment.

Your accountabilities will include the following:

  • Use powered hand tools, brazing torch, lift tables, hand-held scanner, and forklift.
  • Install couplers, vacuum lines, copper tubing, wiring, and sheet metal panels.
  • Cross-train on different assembly stations.
  • Schedule: Monday through Thursday from 5:00 AM until 3:30 PM.

Qualifications:

Required:
  • At least one year of related experience.
  • Ability to lift heavy items.
Preferred:
  • High School degree or GED.
  • Related vocational coursework.
  • Welding experience.

Please attach a résumé and completed Applicant Voluntary Self-Identification Form. careers@waterfurnace.com

WaterFurnace's 115,000-square-foot headquarters serves as a model for commercial geothermal installations worldwide. Our innovative approach, state-of-the-art business systems and outstanding work environment combine with our excellent benefits to make WaterFurnace your Employer of Choice: Tuition Reimbursement; Group Health Insurance, including Medical, Dental, Prescription, Vision, and Flexible Spending Account; Company-Paid Group Life and Accidental Death & Dismemberment; Optional Life Insurance; Short- and Long-Term Disability; Vacation; paid Sick/Personal days; Holidays; and 401(k) Retirement Savings with Company Match.

WaterFurnace International, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

   

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